Tourism, Travel and Hospitality

Courses at Sydney TAFE are delivered by qualified and industry-experienced staff at one of our college locations or at your workplace. 

The courses provided below are some of the courses for your industry area that can be tailored for delivery to your staff. 

Enhanced Customer Service

Gain the skills and knowledge for your staff to be competent in a range of customer service activities and functions.

Enhanced Responsible Service of Alcohol (RSA)

If you want to work with alcohol within the hospitality or bar-service industry, the Department of Gaming and Racing and the Liquor Administration Board require that you complete this program. 

This program will teach you the skills and knowledge required to serve alcohol in a responsible manner. It includes responsible service strategies, the legal obligations of bar staff and the strengths and effects of alcoholic beverages and standard drinks. You will also learn about smoking regulations and the benefits of responsible service strategies.

Responsible Conduct of Gambling (RCG)

This course is a legal requirement for staff that are working or seeking employment in gambling areas of licensed premises including hotels and clubs. It provides the skills and knowledge required to identify the impact of problem gambling on the community and how to deal with the problems associated with excessive gambling.

Participants must be 18 or over to attend Responsible Service of Gambling (RSG) and Responsible Conduct of Gambling (RCG). 



Key Contact

Paula Meyer

Paula Meyer Business Account Manager
Hair & Beauty | Retail Services | Tourism, Travel & Hospitality Business Account Manager

Phone: 9217 5254 

Mobile: 0428 715 779

Contact Paula Meyer

My experience in local and international businesses drives my strong belief that quality training underpins the success of any business venture. Sydney TAFE has the mix of acumen and commitment necessary to deliver the targeted training businesses need. Our global approach provides us with fresh insights into your sectors’ business. My commitment to ensuring optimum training outcomes for you and your business is backed by our team of dedicated, highly skilled and practically oriented tourism, events, hospitality, floristry, visual merchandising, hair and beauty and animal studies trainers. I will work closely with you to respond quickly, flexibly and effectively to ensure your business needs are met into the future.

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Our Workforce Training Consultants are experts in helping organisations like yours meet their training needs.