Statement of Attainment in Retail Customer Service Skills
Retail Customer Service Skills course details
Course description and aims
This practical handson short course, the Statement of Attainment in Retail Customer Service Skills is an excellent introduction to retail customer service.
You will be learning the following units of competency:
SIRXCEG001 Â– Engage the customer
SIRXCEG003 - Build customer relationships and loyalty
SIRXSLS002 Â– Follow point of sale procedures
SIRXMKT001 - Support marketing and promotional activities
To access government-subsidised training in TAFE NSW, including fee exemptions or concessions, you must be:
an Australian citizen or meet the criteria of being an Australian permanent resident, a humanitarian visa holder, or a New Zealand citizen
aged 15 years or older
no longer be at school and
living or working in NSW OR
registered as a NSW apprentice or new entrant trainee.
Enrol at any location
Attend the following information session/orientation to meet with the teaching staff, discuss the course and get more information about enrolment and next steps.
Saturday 13, May 2017 at 9:30am at Sutherland College, Gymea Campus, Corner of Hotham Road & Kingsway, building A, Ground Floor, room 01 (AG.01).
You will need to attend approximately 6 hours of class a week over 1 day per week. An indication of how your weekly timetable may look is: Saturdays, 13th May, 20th May, 27th May, 3rd June, 10th June at 9:30am to 3:30pm
To apply for this course you must meet the Smart and Skilled eligibility criteria: http://www.sydneytafe.edu.au/courses/smart-skilled
GET YOUR UNIQUE STUDENT IDENTIFIER (USI)
Before you enrol you must have a Unique Student Identifier (USI). Visit http://www.usi.gov.au/students/create-your-usi to request a USI. Remember to add Sydney TAFE to your account via the Manage Permissions page (code: 90003, name: TAFE NSW - Sydney Institute).
Find out more about applying and enrolling: http://www.sydneytafe.edu.au/courses/applying-and-enrolling
FULLY GOVERNMENT SUBSIDISED
This course is fully government-subsidised for eligible students, meaning you won't have to pay any course fees. It is part of a program to help people develop the skills they need to get a job, undertake entry level qualifications or transition to a new job.
|Number||Subject name||Nominal hours|
|SIRXCEG003||Build customer relationships and loyalty||40|
|SIRXCEG001||Engage the customer||30|
|SIRXSLS002||Follow point-of-sale procedures||20|
|SIRXMKT001||Support marketing and promotional activities||30|