Statement of Attainment in Retail Customer Service Skills

Statement of Attainment   NRT
Course no:
Start date:
Sat 13 May 2017
 –   Gymea
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  • Retail Customer Service Skills course details

    Course description and aims

    This practical handson short course, the Statement of Attainment in Retail Customer Service Skills is an excellent introduction to retail customer service.
    You will be learning the following units of competency:
    SIRXCEG001 – Engage the customer
    SIRXCEG003 - Build customer relationships and loyalty
    SIRXSLS002 – Follow point of sale procedures
    SIRXMKT001 - Support marketing and promotional activities

    Course outcomes and careers

    Entry requirements

    To access government-subsidised training in TAFE NSW, including fee exemptions or concessions, you must be:
    an Australian citizen or meet the criteria of being an Australian permanent resident, a humanitarian visa holder, or a New Zealand citizen
    aged 15 years or older
    no longer be at school and
    living or working in NSW OR
    registered as a NSW apprentice or new entrant trainee.

    Enrol at any location

    Part Time Day
    Course start:
    Sat 13 May 2017
    Course duration:
    5 Weeks
    6 Hours per week
    View details
    About offering:


    Attend the following information session/orientation to meet with the teaching staff, discuss the course and get more information about enrolment and next steps.

    Saturday 13, May 2017 at 9:30am at Sutherland College, Gymea Campus, Corner of Hotham Road & Kingsway, building A, Ground Floor, room 01 (AG.01).

    Indicative timetable:

    You will need to attend approximately 6 hours of class a week over 1 day per week. An indication of how your weekly timetable may look is: Saturdays, 13th May, 20th May, 27th May, 3rd June, 10th June at 9:30am to 3:30pm

    How to enrol or apply:

    To apply for this course you must meet the Smart and Skilled eligibility criteria:


    Before you enrol you must have a Unique Student Identifier (USI). Visit to request a USI. Remember to add Sydney TAFE to your account via the Manage Permissions page (code: 90003, name: TAFE NSW - Sydney Institute).

    Find out more about applying and enrolling:

    Fee information:


    This course is fully government-subsidised for eligible students, meaning you won't have to pay any course fees. It is part of a program to help people develop the skills they need to get a job, undertake entry level qualifications or transition to a new job.


    NumberSubject nameNominal hours
    SIRXCEG003Build customer relationships and loyalty40
    SIRXCEG001Engage the customer30
    SIRXSLS002Follow point-of-sale procedures20
    SIRXMKT001Support marketing and promotional activities30



    Got questions? Need help?

    1300 360 601
    827 George Street
    Sydney NSW 2000
    Find out more



    Female students at Sydney TAFE


    A scholarship can help with fees and related study expenses.
    Find out if you are eligible.