Certificate IV in Travel and Tourism

Certificate IV   NRT
Course no:
National code:
Start date:
Mon 24 Jul 2017
 –   Ultimo
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  • Travel and Tourism course details

    Course description and aims

    This qualification reflects the role of skilled operators who use a broad range of tourism or travel skills and sound knowledge of industry operations to coordinate travel or tourism services. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many people have supervisory responsibilities and plan, monitor and evaluate the work of team members.

    This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres and other tourism businesses.

    Possible job titles include:
    - account coordinator
    - assistant manager
    - marketing coordinator
    - operations supervisor
    - product coordinator
    - promotions officer
    - reservations sales or call centre supervisor
    - senior operations coordinator
    - senior or supervisory retail consultant
    - sales coordinator
    - sales executive.

    No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

    Course outcomes and careers

    Entry requirements

    There are no entry requirements for this qualification

    Enrol at any location

    Full Time
    Course start:
    Mon 24 Jul 2017
    Course duration:
    18 Weeks
    Financial Assistance:
    Smart & Skilled
    24 Hours per week
    Course Fee:
    Smart and Skilled Second Qual:
    Smart and Skilled First Qual:
    View details
    About offering:


    Attend the following information session to meet with the teaching staff, discuss the course and get more information about enrolment and next steps.

    Wednesday 21, June, from 11:00am to 1:00pm or 5:00pm to 7:00pm at Ultimo College, Marcus Clark Building, 827 George Street, Building W, Travel and Tourism level 6, Room W6.07

    Indicative timetable:

    You will need to attend approximately 24 hours of class over 4 days per week. An indication of how your weekly timetable may look is:

    How to enrol or apply:

    To apply for this course you must meet the Smart and Skilled eligibility criteria: http://www.sydneytafe.edu.au/courses/smart-skilled


    Before you enrol you must have a Unique Student Identifier (USI). Visit http://www.usi.gov.au/students/create-your-usi to request a USI. Remember to add Sydney TAFE to your account via the Manage Permissions page (code: 90003, name: TAFE NSW - Sydney Institute).

    Find out more about applying and enrolling: http://www.sydneytafe.edu.au/courses/applying-and-enrolling

    Fee information:


    This course is government-subsidised, meaning you pay a portion of the full course fee to Sydney TAFE and the government will pay the balance. However, you must meet certain eligibility criteria for this to apply.

    The fee category that will apply to you depends on your eligibility and your individual circumstances. Your fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process.

    For further information about eligibility and explanations of the different fee categories, visit http://www.sydneytafe.edu.au/courses/smart-skilled.


    Instalment payment options are available for this course. For more information, see http://www.sydneytafe.edu.au/courses/fees-and-charges

    Find out more about financial assistance http://www.sydneytafe.edu.au/courses/financial-assistance


    Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.

    Find out more about recognition: http://www.sydneytafe.edu.au/courses/recognition

    Other Information:

    Monday 9:30am to 1:30pm, Tuesday 9:30am to 3:00pm, Wednesday 9:00am - 4:30pm and Thursday 9:30am to 4:30pm


    NumberSubject nameNominal hours
    SITTTSL002Access and interpret product information65
    SITTTSL008Book supplier products and services20
    SITXHRM001Coach others in job skills20
    SITTTSL012Construct normal international airfares40
    SITTTSL013Construct promotional international airfares40
    SITXCCS007Enhance customer service experiences40
    SITXWHS003Implement and monitor work health and safety practices30
    SITXFIN002Interpret financial information60
    SITXCOM005Manage conflict20
    SITTTSL006Prepare quotations30
    SITTTSL009Process travel-related documentation26
    SITTTSL004Provide advice on Australian destinations40
    SITTTSL003Provide advice on international destinations45
    SITTTSL016Provide specialist advice on cruises30
    SITTTSL005Sell tourism products and services35
    SITXCOM002Show social and cultural sensitivity20
    SITTIND001Source and use information on the tourism and travel industry25
    SITTTSL010Use a computerised reservations or operations system120
    SITXEBS001Use social media in a business35



    Got questions? Need help?

    1300 360 601
    827 George Street
    Sydney NSW 2000
    Find out more



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