Certificate III in Retail
Retail course details
Course description and aims
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Enrol at any location
Attend the following information session to meet with the teaching staff, discuss the course and get more information about enrolment and next steps.
Wednesday, 23 August 2017 at 06:00pm at St George College, Main Campus,Cnr Princes Highway & President Avenue, Building F, Ground Floor, Room 25 (FG.19).
You will need to attend approximately 4 hours of class a week over 8 weeks. An indication of how your weekly timetable may look is: Monday to Thursday 09:00am to 03:00pm.
To apply for this course you must meet the Smart and Skilled eligibility criteria: http://www.sydneytafe.edu.au/courses/smart-skilled
GET YOUR UNIQUE STUDENT IDENTIFIER (USI)
Before you enrol you must have a Unique Student Identifier (USI). Visit http://www.usi.gov.au/students/create-your-usi to request a USI. Remember to add Sydney TAFE to your account via the Manage Permissions page (code: 90003, name: TAFE NSW - Sydney Institute).
Find out more about applying and enrolling: http://www.sydneytafe.edu.au/courses/applying-and-enrolling
SMART AND SKILLED FEES
This course is government-subsidised, meaning you pay a portion of the full course fee to Sydney TAFE and the government will pay the balance. However, you must meet certain eligibility criteria for this to apply.
The fee category that will apply to you depends on your eligibility and your individual circumstances. Your fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process.
For further information about eligibility and explanations of the different fee categories, visit http://www.sydneytafe.edu.au/courses/smart-skilled.
PAYMENT OPTIONS AND ASSISTANCE
Instalment payment options are available for this course. For more information, see http://www.sydneytafe.edu.au/courses/fees-and-charges
Find out more about financial assistance http://www.sydneytafe.edu.au/courses/financial-assistance
Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.
Find out more about recognition: http://www.sydneytafe.edu.au/courses/recognition
The course is delivered at Sutherland College, Gymea Campus, Corner of Hotham Road & Kingsway
|Number||Subject name||Nominal hours|
|SIRXCEG002||Assist with customer difficulties||40|
|SIRRRTF001||Balance and secure point-of-sale terminal||20|
|SIRXCEG003||Build customer relationships and loyalty||40|
|SIRXWHS002||Contribute to workplace health and safety||20|
|SIRRMER003||Coordinate visual merchandising activities||35|
|SIRXCEG001||Engage the customer||30|
|SIRXRSK001||Identify and respond to security risks||30|
|SIRRMER001||Produce visual merchandise displays||35|
|SIRRINV001||Receive and handle retail stock||35|
|SIRXSLS001||Sell to the retail customer||20|
|SIRXIND001||Work effectively in a service environment||45|
|SIRXCOM002||Work effectively in a team||30|