Certificate III in Retail

Certificate III   NRT
Course no:
National code:
Start date:
Mon 16 Oct 2017
 –   St George
  • Expand all
  • Retail course details

    Course description and aims

    This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

    The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

    Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

    No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

    Course outcomes and careers


    Entry requirements

    There are no entry requirements for this qualification

    Enrol at any location

    St George
    Full Time
    Course start:
    Mon 16 Oct 2017
    Course duration:
    9 Weeks
    Financial Assistance:
    Smart & Skilled
    20 Hours per week
    Course Fee:
    Smart and Skilled Second Qual:
    Smart and Skilled First Qual:
    View details
    About offering:


    Attend the following information session to meet with the teaching staff, discuss the course and get more information about enrolment and next steps.

    Wednesday, 23 August 2017 at 06:00pm at St George College, Main Campus,Cnr Princes Highway & President Avenue, Building F, Ground Floor, Room 25 (FG.19).

    Indicative timetable:

    You will need to attend approximately 20 hours of class a week over 8 weeks. An indication of how your weekly timetable may look is: Monday to Thursday 09:00am to 03:00pm.

    How to enrol or apply:

    To apply for this course you must meet the Smart and Skilled eligibility criteria: http://www.sydneytafe.edu.au/courses/smart-skilled


    Before you enrol you must have a Unique Student Identifier (USI). Visit http://www.usi.gov.au/students/create-your-usi to request a USI. Remember to add Sydney TAFE to your account via the Manage Permissions page (code: 90003, name: TAFE NSW - Sydney Institute).

    Find out more about applying and enrolling: http://www.sydneytafe.edu.au/courses/applying-and-enrolling

    Fee information:


    This course is government-subsidised, meaning you pay a portion of the full course fee to Sydney TAFE and the government will pay the balance. However, you must meet certain eligibility criteria for this to apply.

    The fee category that will apply to you depends on your eligibility and your individual circumstances. Your fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process.

    For further information about eligibility and explanations of the different fee categories, visit http://www.sydneytafe.edu.au/courses/smart-skilled.


    Instalment payment options are available for this course. For more information, see http://www.sydneytafe.edu.au/courses/fees-and-charges

    Find out more about financial assistance http://www.sydneytafe.edu.au/courses/financial-assistance


    Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.

    Find out more about recognition: http://www.sydneytafe.edu.au/courses/recognition

    Other Information:

    The course is delivered at St George in term 4.


    NumberSubject nameNominal hours
    SIRXCEG002Assist with customer difficulties40
    SIRRRTF001Balance and secure point-of-sale terminal20
    SIRXCEG003Build customer relationships and loyalty40
    SIRXWHS002Contribute to workplace health and safety20
    SIRRINV002Control stock35
    SIRRMER003Coordinate visual merchandising activities35
    SIRXCEG001Engage the customer30
    SIRXRSK001Identify and respond to security risks30
    SIRRMER001Produce visual merchandise displays35
    SIRRINV001Receive and handle retail stock35
    SIRXSLS001Sell to the retail customer20
    SIRXIND001Work effectively in a service environment45
    SIRXCOM002Work effectively in a team30



    Got questions? Need help?

    1300 360 601
    827 George Street
    Sydney NSW 2000
    Find out more



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