Certificate II in Retail Services
Retail Services course details
Course description and aims
This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Enrol at any location
Attend the following information session to meet with the teaching staff, discuss the course and get more information about enrolment and next steps.
Tuesday 30 Jan 2018, from 6:00 pm to 7:00 pm at Ultimo College, Main Campus, Thomas Street, Ultimo, Building G, Level 5, room G 515.
You will need to attend approximately 20 hours of class a week over 3 days per week. An indication of how your weekly timetable may look is: Monday to Wednesday, from 10:00am to 3:00pm
To apply for this course you must meet the Smart and Skilled eligibility criteria: http://www.sydneytafe.edu.au/courses/smart-skilled
GET YOUR UNIQUE STUDENT IDENTIFIER (USI)
Before you enrol you must have a Unique Student Identifier (USI). Visit http://www.usi.gov.au/students/create-your-usi to request a USI. Remember to add Sydney TAFE to your account via the Manage Permissions page (code: 90003, name: TAFE NSW - Sydney Institute).
Find out more about applying and enrolling: http://www.sydneytafe.edu.au/courses/applying-and-enrolling
SMART AND SKILLED FEES
This course is government-subsidised, meaning you pay a portion of the full course fee to Sydney TAFE and the government will pay the balance. However, you must meet certain eligibility criteria for this to apply.
The fee category that will apply to you depends on your eligibility and your individual circumstances. Your fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process.
For further information about eligibility and explanations of the different fee categories, visit http://www.sydneytafe.edu.au/courses/smart-skilled.
PAYMENT OPTIONS AND ASSISTANCE
Instalment payment options are available for this course. For more information, see http://www.sydneytafe.edu.au/courses/fees-and-charges
Find out more about financial assistance http://www.sydneytafe.edu.au/courses/financial-assistance
Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.
Find out more about recognition: http://www.sydneytafe.edu.au/courses/recognition
|Number||Subject name||Nominal hours|
|SIRXPDK001||Advise on products and services||30|
|SIRXCOM001||Communicate in the workplace to support team and customer outcomes||40|
|SIRXWHS002||Contribute to workplace health and safety||20|
|SIRXCEG001||Engage the customer||30|
|SIRXSLS002||Follow point-of-sale procedures||20|
|SIRXRSK001||Identify and respond to security risks||30|
|SIRXIND002||Organise and maintain the store environment||20|
|SIRXIND003||Organise personal work requirements||20|
|SIRRMER001||Produce visual merchandise displays||35|
|SIRRINV001||Receive and handle retail stock||35|
|BSBWOR204||Use business technology||20|
|SIRXIND001||Work effectively in a service environment||45|