Certificate IV in Banking Services

Certificate IV   NRT
Course no:
National code:
Start date:
To be advised
 –   St George
  • Expand all
  • Banking Services course details

    Course description and aims

    This qualification is designed to reflect job roles requiring specialist understanding of financial products and services working in banking, customer contact centre or retail financial services environments. Individuals in these roles apply specialist knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities. The qualification allows for specialisation in sales and marketing, lending and mobile banking.

    Licensing/Regulatory Information
    Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

    Course outcomes and careers

    Entry requirements

    There are no entry requirements for this qualification.

    Enrol at any location

    St George
    Full Time
    Course start:
    Mon 12 Feb 2018
    Course duration:
    16 Weeks
    Financial Assistance:
    Smart & Skilled
    16 Hours per week
    Course Fee:
    Smart and Skilled Second Qual:
    Smart and Skilled First Qual:
    View details
    About offering:


    Attend the following information session to meet with the teaching staff, discuss the course and get more information about enrolment and next steps.

    Wednesday 8 November 2017 or Tuesday 23 January 2018, at 6:00pm at St George College, Main Campus, Corner Princes Highway and President Avenue, Kogarah, Building F, Level 1, Room F1.20.

    Indicative timetable:

    You will need to attend approximately 16 hours of class a week over 3 days per week. An indication of how your weekly timetable may look is: Tuesday 9:30am to 1:00pm, Wednesday and Friday 9:30am to 3:30pm.

    How to enrol or apply:

    To apply for this course you must meet the Smart and Skilled eligibility criteria: http://www.sydneytafe.edu.au/courses/smart-skilled


    Before you enrol you must have a Unique Student Identifier (USI). Visit http://www.usi.gov.au/students/create-your-usi to request a USI. Remember to add Sydney TAFE to your account via the Manage Permissions page (code: 90003, name: TAFE NSW - Sydney Institute).

    Find out more about applying and enrolling: http://www.sydneytafe.edu.au/courses/applying-and-enrolling

    Fee information:


    This course is government-subsidised, meaning you pay a portion of the full course fee to Sydney TAFE and the government will pay the balance. However, you must meet certain eligibility criteria for this to apply.

    The fee category that will apply to you depends on your eligibility and your individual circumstances. Your fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process.

    For further information about eligibility and explanations of the different fee categories, visit http://www.sydneytafe.edu.au/courses/smart-skilled.


    Instalment payment options are available for this course. For more information, see http://www.sydneytafe.edu.au/courses/fees-and-charges

    Find out more about financial assistance http://www.sydneytafe.edu.au/courses/financial-assistance


    You will be required to purchase some textbooks for your course in addition to receiving learning resources from your teachers.


    Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.

    Find out more about recognition: http://www.sydneytafe.edu.au/courses/recognition


    NumberSubject nameNominal hours
    FNSINC401Apply principles of professional practice to work in the financial services industry30
    FNSCRD401Assess credit applications30
    BSBWHS201Contribute to health and safety of self and others20
    FNSINC402Develop and maintain in-depth knowledge of products and services used by an organisation or sector40
    FNSASIC302Develop, present and negotiate client solutions50
    FNSCRD402Establish and maintain appropriate security30
    FNSASIC301Establish client relationship and analyse needs50
    BSBCUS403Implement customer service standards30
    FNSCRD403Manage and recover bad and doubtful debts30
    FNSCRD405Manage overdue customer accounts30
    FNSCRD503Promote understanding of the role and effective use of consumer credit40
    BSBWOR204Use business technology20
    FNSCRD404Utilise the legal process to recover outstanding debt30



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